Return Policy

RETURNS
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Our policy lasts 14 days. If more than 14 days have passed since your purchase, we unfortunately cannot offer a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Some types of goods cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids and gases.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Some health and personal care products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

In certain situations, only partial refunds are granted (if applicable):
* Any item not in its original condition, damaged or missing parts for reasons not due to our error.
* Any item returned more than 14 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will also let you know whether your refund has been approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or missing refunds (if applicable)
If you have not received your refund yet, first check your bank account again.
Then contact your credit card company: it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing delay before a refund appears.
If you have done all of this and still have not received your refund, please contact us at contact@shenkuro.com.

Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale and promotional items cannot be refunded.

Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to exchange yours for the same item, send us an email at contact@shenkuro.com and send your item to: 18 Rue Jacques Chirac, Portes-Les-Valence, Drome, 26800, France.

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver, who will therefore know that you returned their gift.

Shipping
To return your product, please send it to the following postal address: 18 Rue Jacques Chirac, Portes-Les-Valence, Drome, 26800, France.
You are responsible for the shipping costs of returning your item. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are returning an item worth more than 75 euros, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.