Return policy

RETURNS
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Our return policy lasts 14 days. If more than 14 days have elapsed since your purchase, we unfortunately cannot offer refunds or
exchanges.
In order to be returned, your item must be unused and in the condition in which you received it, and in its original packaging. It must also be in its original packaging.
Certain types of merchandise cannot be returned. Perishable goods such as food, flowers, newspapers or
magazines cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances
, or flammable liquids or gases.
Other items not authorized for return:
* Gift cards
* Downloadable software
* Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds will be given: (where applicable)
* Any item that is not in its original condition, is damaged or missing parts for any reason not due to an error on our part.
* Any item returned more than 14 days after delivery

Refunds (where applicable)
Once we have received and inspected your return, we will send you an e-mail to let you know that we have received the returned item. We will also
let you know if your refund is approved or declined.
If approved, your refund will be processed and your original credit card or payment method will be credited automatically within
a few days.

Delayed or missing refunds (if any)
If you haven't yet received a refund, first recheck your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing delay.
If you have taken all these steps and still have not received your refund, contact us at
[email protected].
Sale or promotional items (if applicable)
Only normal-priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (where applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at [email protected] and send your item to : 18 Rue Jacques Chirac, Portes-Lès-Valence, Drôme, 26800, France.

Gifts
If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit worth
equivalent to the value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the person who made the gift had the order sent to them with the intention of returning it to you at a later date, we will send the refund to them and they will know that you have returned their gift.

Shipping
To return your product, you must send it to the following postal address: 18 Rue Jacques Chirac, Portes-Lès-Valence, Drôme, 26800, France.
Shipping costs associated with the return of your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost
will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.