Terms and conditions of sale and use

TERMS AND CONDITIONS OF SALE AND USE

Shenkuro / MM Company
Last updated: 21 August 2026

The website https://shenkuro.com (the Site) is published by:

MM Company,
SASU with share capital of 1,000 euros
Registered office: 60 rue François 1er, 75008 Paris, France
SIREN: 993 650 035, Paris Trade Register
Email: contact@shenkuro.com
EU VAT number: FR49993650035

These Terms and Conditions of Sale and Use (the Terms) govern access to the Site, its use, and the sale of the products offered.

Using the Site and placing an order imply full acceptance of these Terms.

1. PURPOSE

These Terms are intended:

  • to set the conditions for using the Site;
  • to establish the rights and obligations of the parties in the online sale of products offered by MM Company to consumers.

2. ACCESS TO THE SITE

Access to the Site is free and open to any user with an internet connection.
The publisher reserves the right to suspend access for maintenance or any other technical reason.

The user acknowledges the limitations of the internet and undertakes not to attempt to disrupt the operation of the Site.

3. CUSTOMER ACCOUNT (WHERE APPLICABLE)

Creating an account is not required to place an order.
If the user chooses to create one, they undertake to provide accurate information and keep it up to date.

MM Company may delete any account in the event of:

  • fraudulent use,
  • breach of these Terms,
  • abusive or malicious activity.

4. PRODUCTS

The products offered for sale are described accurately. Photographs are not contractually binding.

All products sold are new.

If an item is unavailable, the seller will inform the customer by email.

5. PRICES

Prices shown on the Site are in euros, inclusive of all taxes, excluding delivery costs.

MM Company may change prices at any time, but the price that applies is the one displayed when the order is placed.

6. ORDERS

The ordering process involves several steps (selection, customer details, payment, confirmation).

Final validation of the order constitutes an electronic signature and unreserved acceptance of these Terms.

If the address provided by the customer is incorrect, any additional cost may be charged.

The seller reserves the right to cancel any order on legitimate grounds, in accordance with article L.121-11 of the French Consumer Code.

7. PAYMENT

Payment is due immediately when the order is placed.

Accepted payment methods are shown on the site (card, PayPal, Apple Pay, Shop Pay, Klarna and, depending on the country, iDEAL, Wero, EPS or MobilePay).

Payment is secured through specialist providers that meet banking standards.

An order is only considered validated once payment has been confirmed by the banking institution.

8. DELIVERY

Delivery times are shown at the time of ordering and may vary by destination.

Indicative times:

  • France: 2 to 5 working days
  • Europe: 3 to 7 working days
  • International: 5 to 10 working days

Delays attributable to the carrier or to customs cannot engage the seller's liability.

The customer receives a tracking number as soon as the parcel ships.

9. RIGHT OF WITHDRAWAL AND RETURNS

Under articles L.221-18 and following of the French Consumer Code, the customer has 14 days to exercise their right of withdrawal, without giving a reason. Customers in the United Kingdom benefit from the equivalent right under the Consumer Contracts Regulations 2013.

MM Company commercially extends this period to 30 days from receipt of the order. The extension applies to every item, including anything bought on promotion or during a sale.

Conditions:

  • The customer may unbox the product and examine it as they would in a shop. Any handling beyond that (cutting, sharpening, washing) causes a loss of value which may be deducted from the refund, in accordance with article L.221-23 of the French Consumer Code. A product that can no longer be sold may have its return declined.
  • The product must be returned in its original packaging, presentation box and accessories included, with proof of purchase.
  • The customer must contact customer service before sending anything back, in order to obtain a return number and the shipping address.
  • Return shipping is at the customer's expense, except for a faulty product, damage in transit or an error by the seller.

Refund within 14 days of the returned product being received, to the original payment method.

Full details are in our returns policy.

10. STATUTORY GUARANTEES

Guarantee of conformity

Articles L.217-3 to L.217-17 of the French Consumer Code, valid for 2 years from delivery. During the first 24 months, the defect is presumed to have existed at the time of delivery. Customers in the United Kingdom benefit from the equivalent protection under the Consumer Rights Act 2015.

Guarantee against hidden defects

Articles 1641 and following of the French Civil Code, valid for 2 years from discovery of the defect.

Where a product is faulty, return shipping is covered by the seller.

Commercial warranty

MM Company also grants a lifetime warranty against defects in materials and workmanship, whose conditions and exclusions are set out on the Delivery, warranty and payment page. This commercial warranty is in addition to the statutory guarantees above and never replaces them.

11. LIABILITY

The seller cannot be held liable for:

  • misuse of the product;
  • damage arising from the customer's negligence;
  • temporary unavailability of the Site;
  • an event of force majeure (article 1218 of the French Civil Code).

The user undertakes not to disrupt the operation of the Site and not to use automated data collection methods.

12. INTELLECTUAL PROPERTY

The Site and all of its content (text, images, video, logos, trade marks, graphic elements) are the exclusive property of MM Company or its partners.

Any reproduction, in whole or in part, is strictly prohibited without prior agreement.

13. PERSONAL DATA (GDPR)

The data collected is necessary for:

  • order management,
  • delivery,
  • invoicing,
  • communication with the customer.

MM Company complies with the GDPR and with French data protection law.

The customer has the following rights:

More information in our Privacy policy.

14. COOKIES

The Site may use cookies to improve the user experience and measure audience.
The customer can manage their preferences through their browser or the consent banner.

15. MEDIATION AND DISPUTES

In the event of a dispute, the customer should contact customer service to seek an amicable solution.

Failing resolution, the customer may refer the matter free of charge to a consumer mediator under article L.612-1 of the French Consumer Code. The European online dispute resolution platform is also available.

These Terms are governed by French law. This clause does not deprive a consumer resident in another country of the protection afforded by the mandatory provisions of their national law, nor of the option to bring proceedings before the courts of their place of residence.

16. CONTACT

MM Company
60 rue François 1er
75008 Paris, France
Email: contact@shenkuro.com