Delivery, Warranty and Payment

Delivery

Your order is processed within 24 hours. You have 24 hours after purchase to cancel your order. We deliver across Europe and the United Kingdom, and delivery is FREE on every order.

Estimated delivery times: 3 to 5 working days for France, 5 to 7 working days for the rest of Europe and the United Kingdom.

If your order is not delivered within 30 calendar days of the dispatch date, you can request a full refund.
This guarantee applies only if no proof of delivery is provided by the carrier within this period.

To make a request, please contact us at: contact@shenkuro.com.

Payment

Our website is 100% secured by the HTTPS protocol. Payment can be made by credit or debit card, or via PayPal.

Warranty

We offer a 100% satisfaction-or-money-back guarantee!

If for any reason the product does not meet your expectations, you have 30 days after receipt to send it back to us. A full refund is issued within a maximum of 15 days after our team receives and checks the product. To be eligible for a return, the product must be in its original condition, new and unused.*

*Conditions apply, please see our return policy for more details.

If you have any questions, you can contact us by email at contact@shenkuro.com.