Delivery, warranty and payment
Delivery
Your order is dispatched within 24 hours, with tracked shipping (express orders placed before 1 pm ship the same day). You have 24 hours after purchase to cancel it. We deliver throughout Europe.
Estimated delivery times: 24 to 48 hours for France, 48 to 72 hours for the rest of Europe. These times can stretch during busy periods.
Delivery costs: free from €50 for pickup-point delivery and from €80 for home delivery (France, Belgium, Luxembourg, Germany, Italy, Spain, Netherlands). Express delivery in France: free from €200. United Kingdom: £2.95, free from £75. Austria and Denmark: free from €80. Switzerland: CHF 20, taxes and duties included.
If your order is not delivered within 30 calendar days of dispatch, you can request a full refund. This applies only where the carrier provides no proof of delivery within that period.
To make a request, contact us at contact@shenkuro.com.
Payment
Our site runs over HTTPS and payments are handled by providers that meet banking standards. We never have access to your card details.
Accepted payment methods: card (Visa, Mastercard, American Express), PayPal, Apple Pay, Shop Pay and Klarna. Depending on your country, iDEAL, Wero, EPS and MobilePay are also available.
Payment in 3 instalments at no extra cost is available.
Satisfied or refunded, 30 days
If the product does not meet your expectations, you have 30 days from receipt to send it back, including anything bought on promotion. The refund is issued within 14 days of the product being received and checked.
You are free to unbox the knife and examine it as you would in a shop. A knife that has been used, however, can no longer be resold: if the product comes back with signs of use, we apply a deduction matching the loss of value. Full conditions are set out in our returns policy.
Shenkuro lifetime warranty
Our knives carry a lifetime warranty against defects in materials and workmanship.
In practice: if your blade has a defect that was there from the start, we replace it, however long ago you bought it. A handle coming loose, a rivet giving way, abnormal corrosion despite proper care, a hardening flaw.
The warranty applies to domestic and professional use alike.
What the warranty does not cover
A knife that is used is a knife that wears. The warranty covers defects, not wear:
- an edge that dulls over time, which is normal and is fixed by sharpening. In a professional kitchen, where a blade works several hours a day, that wear is naturally faster;
- chipping caused by unsuitable use: bone, frozen food, glass or stone boards;
- the dishwasher, and rust caused by careless drying;
- drops, impacts and bent blades;
- sharpening done with a grinding wheel or abrasive equipment;
- any modification to the product.
How to claim
Email contact@shenkuro.com with your order number and two or three sharp photos of the defect. We reply within 48 working hours.
If the defect is confirmed, we cover the return and replace the product with the same item, or an equivalent model if the reference is no longer available.
The warranty is personal to the original buyer. It does not transfer on resale.
It comes in addition to your statutory rights and does not replace them: the two-year legal guarantee of conformity and the rules on hidden defects. The detail is in our returns policy.
Any questions: contact@shenkuro.com
